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Free shipping on 2 frames or more!

Frequently Asked Questions

OrdersCan I cancel my order?
Delivery & ShippingWhere's my order?
Returns / ClaimsMy order arrived damaged?
About the productsWhat is a star map?

Orders

 

If you have provided wrong information, such as an incorrect address, email address, or phone number, please call us as soon as possible so that we can correct your information before your product is shipped. Unfortunately, if this information has an impact on your order or its delivery after its been sent out, you, as the customer, are responsible for any additional charges that may result.

Please contact us as soon as possible if you wish to cancel your order before it leaves our studio. However, because we take pride in packing and shipping our products to our customers fast, we can’t guarantee that we’ll have enough time to cancel your order.

The process of designing, framing and packaging your custom orders take 3 to 5 business days. Normal non-personalized products are shipped in the next 2 business days within your order. Delivery is available to more than 220 cities throughout the kingdom in less than 2 business days.

An order confirmation will be sent to the email address you provided at checkout. If you didn’t receive an email, there may have been a problem during checkout. Contact us and we’ll take care of it!

Delivery & Shipping

If you haven’t received your order within the estimated delivery period, please double-check that you’ve entered the right information. If you provided accurate information, please contact our Customer Support within 14 business days after completing your order, and we will assist you. Click here to contact our Customer Service department.

If you have provided wrong information, such as an incorrect address, email address, or phone number, please call us as soon as possible so that we can correct your information before your product is shipped. Unfortunately, if this information has an impact on your order or its delivery after its been sent out, you, as the customer, are responsible for any additional charges that may result.

After your order has been sent out, you’ll receive an email with your tracking infos and link to follow up with the shipping. Please check your spam folder as it ends up there sometimes and we don’t want you to miss it out.

Probably, we ship to more than 220 moroccan cities. You can discover the full list in our Delivery & Shipping page. 

Returns/Claims

Unfortunately, we only replace items if they are defective or damaged. 

This is not the usual Craftiz Studio experience, but accidents can sometimes happen during shipping too. If your order arrived damaged, please check our Return Policy

To return your product, please fill in the form in your account page under the Request Return tab, then send your item to our return address available here.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

About the products

Using astronomical calculations, we can determine the exact celestial positioning of all the stars and constellations in a given location (e.g. a city), a date, and a time of day. We then cast these onto a map and get it designed and framed for you as a great moment to remember. For example, engagement date, wedding anniversaries or birthdays.

Street maps are beautiful prints of your favorite location. We design the map based on the address you fill in your custom street map order as well as your selected layout and colors. We then add your favorite caption and details before sending the print to our craftsmen to make your frame. They’re great to showcase your favorite city, your first home or a great place you once visited. They’re also great gifts for close friends and family to remind them of a spot they love.

Yes! All our prints are framed and ready to hang.

Our frames are handcrafted out of European beechwood and 2mm art glass, painted using traditional and authentic techniques by our great local craftsmen in the Medina of Marrakesh! The frames are available in two sizes: A3+ size (35x48cm), A4+ size (23×32) and three variations : black, white and natural wood.

Free shipping on 2 frames or more!

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